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AirTel customers across circles will now have the convenience of
paying their monthly mobile bills either by cash or credit card
at select AirTel Connect shops even outside their home network.
An official release informs that the service will offer a greater
level of convenience to all the roaming customers who would now
be able to not only keep track of their bill outstandings but also
make payments while roaming. The launch of the Anywhere Bill Payment
service is the result of a direct feedback received by AirTel through
a number of customer surveys done by the company over a period of
time.
According to Bharti Tele-Ventures Ltd president Mobility Manoj
Kohli, "AirTel is constantly on the look out for opportunities
to provide an unmatched mobile experience to all its customers.
The launch of India’s first, anywhere bill payment facility
represents our latest initiative, designed to provide added convenience
to all our customers, especially while roaming."
Besides the launch of the latest “Anywhere” bill payment
facility, some of the other customer service differentiators recently
announced by AirTel include: Anytime, Anywhere service for AirTel
postpaid customers to customer care. This implies any customer who
is roaming nationally can call or SMS at AirTel’s 121 customer-care
number, common across India at any time convenient to him.
An AirTel customer can also log onto www.airtelworld.com and has
the option to view his monthly bill and transactions online from
anywhere in the country. The customer can also subscribe to the
E-bill facility.
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