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NEW
DELHI: Delhi, Goa, Chhattisgarh Tamil Nadu and Kerala
are the five "Best e-Governed States of 2007," while
the computer penetration in Jharkhand and Assam is one the
lowest in the country.
The
next five positions in e-governance are held by Maharashtra,
Himachal Pradesh, Andhra Pradesh, Karnataka and Punjab.
In
Delhi, there is one computer for every five citizens (compared
to a national average of one computer for every 50 citizens).
Delhi also enjoys the highest per capita number of phones
(88 for every 100 citizens) and internet subscribers (84 for
100 citizens) in the country.
Delhi
spent Rs 10,982 for every citizen on building its IT infrastructure
and maintaining citizen-centric IT applications, which is
nearly 100 times the per capita IT spend in Jharkhand, Madhya
Pradesh and Chattisgarh, and nearly 300 times of the per capita
IT spend in Orissa.
The
PC penetration in Jharkhand and Assam is 0.4 and 0.9 PCs for
every 1,000 citizens. Chattisgarh and Jharkhand have a teledensity
of 3 and 3.4 phones per 100 citizens compared to Delhi's teledensity
of 88.
In
terms of internet penetration, the top three states are Delhi,
Goa and Maharashtra with 84, 28 and 20 internet connections
for every 1,000 citizens. The states with the lowest internet
connections are Jharkhand, Chhattisgarh and Assam with 0.9,
1.2 and 1.4 connections, respectively, for every 1000 citizens.
According
to the third Dataquest-IDC e-Gov Survey 2008 based on a survey
conducted across 20 states by CyberMedia group's flagship
publication Dataquest in association with the top technology
intelligence and research firm IDC India, last year's champions
Karnataka and Gujarat plummeted to number 9 (from No. 2) and
19 (from No. 4), respectively, indicating that political stability
is crucial to the success of e-governance initiatives in a
state.
While
Delhi rose from third position last year to top the list,
Goa - last year's winner - dropped a position to take the
second spot. Chhattisgarh jumped up from number 14 to No.
3 to record the highest jump.
Three
other states, besides Chhattisgarh, showed impressive gains
in ranking as interaction with the governments became easier.
Himachal Pradesh jumped up nine positions to rank 7, Punjab
gained eight positions to be at number 10 and Rajasthan moved
up eight notches to end at number 11.
The
worst e-governed state of 2007 was Jharkhand, followed by
Gujarat and Haryana.
Gujarat
had the most drastic fall ending at number 19 from number
4 last year. The overall e-governance scores of Karnataka,
Uttarakhand and Haryana also fell as compared to last year
as citizens and businesses reported low satisfaction levels
with government services.
Delhi-ites
were the most satisfied with e-governance initiatives highlighted
by the fact that Delhi topped nine of the fourteen parameters
in this category. Himachal Pradesh ranked second followed
by Chhattisgarh, Rajasthan and Maharashtra.
According
to the survey, the worst performing states in citizen user
satisfaction were Jharkhand and Uttarakhand followed by West
Bengal, Gujarat and Punjab.
While
Gujarat was the worst performing in five parameters of citizen
satisfaction, its income tax department and power utilities
was the best among the 20 states which participated in the
survey.
Citizens
gave maximum marks to the e-governance initiatives in education,
income tax, and transport services while they were the most
dissatisfied with those in employment exchange, police and
security, and judiciary.
The
maximum score that a state achieved in any parameter was Chhattisgarh
for its education department. Delhi topped the list in police
and security category while Gujarat's low scores on both police
and judiciary prove it might still be carrying the negative
legacy of the 2002 riots, the Dataquest-IDC survey reveals.
In
the overall satisfaction levels for e-governance services
for businesses, Tamil Nadu topped the list with Chhattisgarh
close behind followed by Delhi, Maharashtra and Kerala. Interestingly,
Tamil Nadu was at number 10 in 2006 while businesses ranked
Chhattisgarh at number 16.
The
Dataquest-IDC survey shows that businesses in almost three-fourths
of the respondent states are more satisfied than citizens
with the e-governance projects. This could be because businesses
reaped benefits of applications like supplies and provisions,
government tenders and contracts and power utility.
Karnataka,
which was the topper last year, fell to number 11 and Gujarat
slipped to number 16 from last year's number 3. In fact, the
first 5 players in 2007 were not to be seen in the top five
states list of 2006.
Chhattisgarh
is the best in seven out of seventeen services like supplies
provisions, government tenders and contracts, sales tax/service
tax and commercial tax, power utility and water utility.
Assam
sprang a surprise with the highest score in the passport services
category for businesses while Delhi scored full marks in the
judiciary services.
The
bottom five states (based on overall business satisfaction
were) were Uttarakhand (No. 20), Madhya Pradesh, Jharkhand,
Rajasthan and Gujarat (No. 16).
Gujarat's
Income Tax Department which had the highest score in citizens'
category scored a low of 50 points for business in the same
parameter. Interestingly, Gujarat is the only state which
had low scores in both e-governance services for citizens
and businesses.
Jharkhand
scored lowest in parameters like state transport services
and employment exchange. The survey points out that states
find it difficult to satisfy both citizens and businesses
at the same time. So, Himachal Pradesh at no 2 on the citizen
charts dropped to no 14 on the business list, while business
topper Tamil Nadu ranked 10th in the citizen satisfaction
category.
The
survey found that Goa was the most e-ready state followed
by Delhi and Uttarakhand. E-readiness measures the success
of new e-governance projects in each of the 20 participating
states. Though Uttarakhand came last in business satisfaction
and was at number 19 in citizen ranking it ranked third in
overall e-readiness.
The
Phase 1 of the two phase study involved a detailed survey
of IT Secretaries and Heads of nodal agencies responsible
for IT implementation of the 20 short listed states and IDC's
secondary data.
The
focus was on availability of ICT infrastructure, rollout of
e-governance projects and evaluation of impact of these projects
in the delivery of government services to citizens and businesses.
The
Phase 2 of the study involved interviews with 3012 citizen
users and business users in 20 states. The scores obtained
from this survey were allocated a weight of 75 per cent in
the overall assessment and ranking of the states.
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