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Nielsen has decided to postpone the launch of the meters in Chicaog
and Los Angeles till June due to sampling problems, while it says
it is ready to go ahead with the project of replacing the manually
maintained 'sweeps diaries' in NY City on 8 April.
The Nielsen notice to broadcasters on the same drew stringent opposition
from News Corp, which said on Monday that there is "growing evidence"
that the use of people meters to measure local audiences "could
undercount viewership by as much as 25 percent," especially among
young people and minority groups, and said that the problem was
particularly pronounced in large, ethnically diverse urban areas."
Detailed ratings data on a daily basis would be available from
the nation's biggest city from 8 April, but Lachlan Murdoch, News
Corp's deputy COO and chairman of the Fox Television Stations Group
says he "cannot understand how Nielsen can still proceed with the
meter in New York while such significant issues remain as to the
reliability of their numbers." Murdoch, in his statement has been
categorical that "If the meter isn't good enough for Los Angeles
and Chicago yet, it certainly isn't good enough for the nation's
largest market."
While Nielsen has used people meters since 1987 to track daily
national TV viewing habits, it has deployed them only in 50 markets,
limited to overall household ratings. Detailed demographic information
available for local TV stations to set advertising rates thus far
comes from manual diaries recorded four times a year for the "sweeps"
-- in November, February, May and July, but these have been open
to criticism of inaccuracy owing to viewers' tendencies to fill
them in at the end of the period.
Nielsen, a unit of Dutch publisher VNU has maintained that the
meters, are far more accurate than the diaries. Its only reason
for delaying the launch of meters in LA and Chicago is the time
taken to develop accurate samples. Nielsen spokesman Jack Loftus
says "In New York, we were very confident in the quality of the
sample, so we went ahead with it as scheduled." He disputes News
Corp's contention that the electronic system undercounts viewership,
saying, "We told them just the opposite was true."
While reports indicate that News Corp's apprehension in subscribing
to the meters could stem from lower ratings garnered electronically
from these cities for Fox stations than when recorded in the diaries,
Murdoch in his statement argues that the meters methodology may
be "flawed - particularly in large, ethnically diverse urban areas
- we recommended conducting a review prior to roll out."
Nielsen began the use of local people meters in Boston in 2002,
with plans to expand the system to four more cities -- Los Angeles,
New York, Chicago and San Francisco -- this year, and the remaining
top ten markets by 2006.
"Until Nielsen can prove the accuracy of its numbers, particularly
in counting young and African-American viewers, we risk implementing
a seriously flawed system. Nielsen has an obligation to design a
system that inspires real confidence among broadcasters, advertisers
and viewers. It must take all necessary steps, including an independent
audit of the people meter methodology, to ensure that this new measurement
system is credible and reliable before deploying the system in any
markets," says Murdoch in his official statement.
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