HTMT, which handles over 300,000 calls per month, expects the call volume to rise to about 1,000,000 calls per month in the beginning of 2003, says the release.

The company claims that the capacity of call centres has been increased because of positive client feedback. The company is now in the process of recruiting and training another 200 CSRs and has initiated services with Nortel 81C Switch with 836 ports. It also employs server -based technology where it has a capacity to handle 200 seats, the release adds.

The company claims to have successfully implemented connectivity from Bangalore to the US via a trans Pacific route.